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ORGANIZATION
The technical organization of the trips included in this site is the responsibility of the Tour Operators, duly identified and of DESTINO ORION VEIAGENS E TURISMO, LDA. - RNAVT: 6287.
REGISTRATIONS
At the time of registration, the customer must deposit 30% of the price of the trip, liquidating the remaining 70% up to 21 days before departure. If the registration takes place 21 days or less from the date of departure, the total price of the trip must be paid at the time of registration, which is conditional upon obtaining the suppliers' confirmation of the reservations for all travel services and reconfirmation of the trip. final price.
The Agency reserves the right to cancel any registration whose payment has not been made under the conditions mentioned above.
RESERVATION EXPENSES
For each booking, a non-refundable € 10 service charge will be charged.
CHANGES
They will be analyzed case by case, always considering legal penalties and eventual changes of final price. If it is not possible to make the change, the customer will be subject to the expenses and charges set forth in the item "Withdrawals".
APPLICATION FOR REGISTRATION
The customer may assign his / her registration and be replaced by another person who fulfills all the conditions required for his travel, provided that he informs the selling agency at least 21 days in advance and on condition that the airline or other suppliers accept the change of name. The assignment of the registration jointly blames the transferor and the transferee for the payment of the price of the trip and for the additional charges originated.
BAGGAGE
1. The customer has an obligation to complain to the entity providing the services at the time of subtraction, deterioration or destruction of luggage.
2. In the international transport, in case of damage in the luggage, the complaint must be made in writing to the carrier immediately, after verification of the damage, and a maximum of 7 days from delivery.
In case of a delay in the delivery of the luggage, the claim must be made within 21 days from the date of delivery.
3. The lodging of such a complaint shall be an essential basis for triggering the responsibility of the Agency on the entity providing the service.
4. The liability of the agency shall be limited to the maximum amount due to service providers under the Montreal Convention of 28 May 1999 on International Carriage by Air.
CHANGES
Whenever there are other reasons that justify it, the organizing agency may change the order of the routes, modify the departure times or replace any of the hotels provided by others of similar category. If unforeseen circumstances make it necessary to suspend any travel, customers will always be entitled to reimbursement of the amounts paid.
CHANGE TO PRICE
The prices shown in the program are based on the costs of the services and exchange rates prevailing at the date of printing of the program and are subject to changes resulting from changes in transport or fuel costs, duties, taxes, exchange rate fluctuations . Whenever there is a change in the price of the trip, the customer will be informed immediately and invited to accept the increase verified or cancel his registration in the same terms and conditions as the ones foreseen under the heading "Impossibility of Greeting".
REFUNDS
Once the trip is started, no refund for unused customer services is due. Failure to provide services provided for in the travel program for causes not attributable to the organizing agency, and if substitution by other equivalent is not possible, gives the customer the right to be reimbursed for the difference between the price of the services provided and those actually provided.
CLAIMS
They may only be considered provided that they are submitted in writing and within a period not exceeding 20 days after the end of the provision of services. They can only be accepted as long as they have been participated to the suppliers of the services (carriers, hotels, local agents, etc.) during the course of the trip or stay, requiring them the corresponding documents proving the occurrence.
CANCELLATION OF THE PROGRAM BY THE AGENCY
The agency reserves the right to cancel the package if the number of participants is less than the minimum required. In these cases the client will be informed in writing of the cancellation within 10 days in advance, and in this case, there is no civil liability of the agency for termination.
DOCUMENTATION
The client must have in good order all his personal or familiar documentation (passports, identity cards, authorizations for minors, visas, certificates of vaccines and others that may be required). Banknotes or birth seats are not valid as a travel document. The organizing agency declines any responsibility for refusing to grant visas, or refusing permission to enter the client in a foreign country; in these cases the conditions established for the cancellation of the trip are applied, being still of the client's account any and all costs that the situation entails. When traveling in the European Union, clients must carry their European Health Insurance Card to obtain medical assistance.
TRAVEL DOCUMENTS
The issuance of travel documents (airline tickets and vouchers) is subject to contractual terms of group travel and therefore can not be issued well in advance of the date of departure. Under exceptional conditions imposed by suppliers, emissions may have to be anticipated.
MEALS INCLUDED
Meals included, whether in restaurants or hotels, will be served to the group on a fixed schedule and with the same menu for all participants, and there can be no changes.
TRIPLE ROOMS
Most hotels in this brochure do not have triple rooms. When accepted by the hotels the accommodation of 3 people in the same room, will be realized in a double room with extra bed, which may not be identical in quality and comfort.
ARRIVAL AND DEPARTURE HOURS
The arrival and departure times in each city are indicated in the local time of their country and according to the schedules indicated by the transport companies at the time of printing of this program and are subject to change. For trips made totally or partially by bus, the times indicated are approximate. All means of transport include delays due to technical or other reasons related to the means of transport, transport companies or natural causes.
DESISTENCES
At any moment, the passenger may withdraw from the trip by written communication, being entitled to the return of the amounts paid deducted from the following expenses;
1- Management expenses are the expenses that the organizing agency and the selling agency have had to obtain the travel reservations and a percentage that can go up to 15% of the price of the trip (minimum € 20.00 per passenger).
2- Cancellation expenses are non-refundable expenses for hotels, land transport and accompanied visits.
3- Expenses with air tickets when they are subject to specific conditions and can not be reimbursed after they have been issued.
VAT
The prices mentioned already reflect the value added tax (VAT) at the current rate.
AVIATION FEES
The airport, security, and fuel rates shown in this brochure were calculated at the time of printing. Due to constant changes, they are subject to price reconfirmation at the time tickets are issued.